The days of believing that a handbook can cause more harm than good are long gone. In today’s business environment, a handbook serves both as a sword to carve out your legal rights as well as a shield to protect them.
A handbook sets expectations, encourages employees to behave in certain ways, helps ensure that employees are treated consistently, publicizes employee benefits, and helps win unemployment claims and lawsuits. These are just a few of the reasons why every employer, regardless of the number of employees, should have one.
Establishing Some Baseline Expectations
Employees expect their employer to communicate with them in a straightforward, professional way about all sorts of things. Just having a handbook demonstrates that you understand employees’ needs for information — and it can go a long way toward making a positive first impression on a new employee.
Your business client’s handbook should outline for employees how to behave and perform and what will happen if they fail to meet those requirements. It should also inform employees about how they can succeed in their jobs. Among other things, a handbook should guide employees on how to request time off from work, complain about operational matters or possible harassment, keep a time record, report possible theft or workplace violence, dress appropriately, refrain from drug and alcohol use, maintain confidential information, use electronic resources, comply with laws, etc.
If tailored to the way your clients do business, a handbook helps ensure that managers across the organization handle issues with consistency. A handbook should not be an “instruction book” on how to manage or deal with every conceivable problem or issue; instead, it should provide a framework for managers to follow.
“Sell” The Benefits Offered
Your business client undoubtedly spends a significant amount of money on every employee in ways that they do not always see or appreciate. A handbook allows them to take credit for all that they do for workers. Without going into a great deal of detail, their handbook should list all of the benefits provided at no cost to the employee (e.g., workers’ compensation in most states), subsidized by the client (e.g., medical insurance); those which they make available for purchase at reduced rates (e.g., short-term disability insurance); or those available through payroll deduction (e.g., a credit union). Additionally, a handbook should refer to various types of paid and unpaid time off offered to employees.
Win Unemployment Claims And Lawsuits
Finally, in case the need arises, a well-written handbook is the first step in a successful defense of unemployment or other legal claims. In most states, winning an unemployment claim requires proof that the terminated employee was on notice of a certain rule and had been warned that violating the rule would lead to disciplinary action up to and including immediate termination.
Likewise, many employment lawsuits hinge on consistent treatment of employees or ensuring that they were on notice about important company policies and procedures. The page of the handbook containing the applicable policy, as well as the signed acknowledgment form, could be critical to the defense of unemployment or other legal claims. Certainly, you can expect that these documents will be exhibits in any litigation; they can help the business client win or at least minimize damages.
Of course, a handbook needs to reflect compliance with applicable federal, state, and local laws. This does not mean that every law needs to be specifically addressed and referenced in detail in the handbook. Rather, the handbook should not conflict with any applicable law and should contain a clear statement that the client’s organization intends to comply with all applicable laws.
A handbook should be tailored to your business client’s organization and should reflect on how they conduct business. Copying another employer’s handbook or one they find online might do more harm than good.
Handbooks that contain typos are copied askew, are out-of-date, contain another employer’s name or inapplicable policies, and look sloppy or unprofessional, send a message that you don’t really care about employees. For a minimal investment, your business client can publish a well-written, professional-looking handbook.
Alternatively, publishing a handbook online saves printing costs and is just as effective. Even the best handbook fails to provide a benefit to you if employees did not have easy access to it and if you cannot “prove” an employee received the handbook and understood that he or she was required to abide by the handbook. To have such proof, your client needs a signed acknowledgment form for a printed handbook or electronic acknowledgment receipt for an online handbook.
Having an up-to-date, well-written, legally compliant handbook is for your benefit, as well as for your employees.